Privacy Policy

1. What personal information we collect

We may collect personal information such as:

• your name
• business name
• phone number
• email address
• website URL
• business location details
• billing and payment information
• information you provide through enquiry forms, audits, onboarding forms, or email correspondence
• information about how you use our website, including pages visited, device type, browser type, IP address, and referral source

Where relevant to delivering our services, we may also collect business profile information connected to your venue or brand, including Google Business Profile related information you authorise us to access or manage on your behalf.

2. How we collect personal information

We may collect personal information:

• when you fill out a form on our website
• when you contact us by email, phone, social media, or messaging apps
• when you book a call or request an audit, quote, or proposal
• when you become a client and complete onboarding information
• through cookies, analytics tools, and similar technologies
• from third parties where you have authorised them to share information with us

We only collect personal information that is reasonably necessary for our business activities and services.

3. Why we collect your information

We collect and use personal information to:

• respond to enquiries and provide proposals or service information
• deliver our Google Maps, review management, local SEO, and related services
• communicate with you about your account, campaigns, audits, or service updates
• process invoices and payments
• improve our website, marketing, and service delivery
• send relevant updates, insights, or promotional communications where permitted by law
• maintain internal records and protect our legitimate business interests

4. Cookies and website analytics

Our website may use cookies and similar tracking technologies to improve user experience, understand website traffic, and support advertising or remarketing activities.

These tools may collect information such as your IP address, browser type, pages visited, time spent on site, and actions taken on the website.

You can usually adjust your browser settings to refuse cookies or alert you when cookies are being used. However, some parts of the website may not function properly if cookies are disabled.

5. How we store and protect personal information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps may include secure systems, restricted access, password protection, and the use of reputable third-party software providers.

While we take reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. For that reason, we cannot guarantee absolute security.

6. Disclosure of personal information

We may disclose your personal information to:

• team members, contractors, and service providers who assist us in operating our business
• payment processors, CRM platforms, analytics providers, and communication tools
• legal, accounting, or professional advisers
• regulators, courts, or authorities where required by law
• third-party platforms where necessary to provide our services and where you have authorised us to act on your behalf

We do not sell your personal information.

7. Overseas disclosure

Some of the third-party tools or service providers we use may store or process data outside Australia, including in countries such as the United States or other jurisdictions where their infrastructure or personnel are located.

By providing your information to us, you acknowledge that your information may be disclosed to overseas recipients where reasonably necessary for us to provide our services.

8. Access and correction

You may request access to the personal information we hold about you and request that we correct inaccurate, out-of-date, or incomplete information.

To make a request, please contact us using the details below. We may need to verify your identity before processing your request.

9. Marketing communications

We may send you marketing or educational communications about our services, offers, or industry insights where permitted by law. You can opt out of receiving marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.

10. Third-party links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those third-party sites. We encourage you to review their privacy policies before providing any personal information.

11. Complaints

If you believe we have mishandled your personal information, you may submit a complaint to us using the contact details below. We will review your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal obligations, or business practices. The latest version will always be published on this page with the updated effective date.

13. Contact us

If you have any questions, requests, or complaints about this Privacy Policy or how we handle your personal information, please contact: